Frequently Asked Questions
What should I do if the feeder needs to be reset?
Press and hold the reset button for approximately 8–10 seconds. After the feeder resets, reconnect it through the Smart Life app.
What should I check if a scheduled meal does not dispense?
Confirm that the correct feeding days and times are selected in the app, make sure there is food in the hopper, and check the dispensing area for a possible blockage.
How can I help prevent food from jamming?
Use dry kibble within the recommended size range, keep the food container dry, and periodically check the dispensing area for food buildup or obstructions.
Can I wash the entire feeder with water?
No. Do not immerse the electronic base or clean it directly with water. Unplug the feeder and wipe non-removable electronic areas with a dry or lightly damp cloth.
How should I clean the feeder?
Clean the food bowl and removable food-contact components regularly. Allow all washable parts to dry completely before reassembling the feeder.
Can more than one person access the feeder?
Yes. The feeder supports one primary account and can be shared with additional users through the Smart Life app.
Can I record my voice for my pet?
Yes. You can record a short voice message of up to approximately 10 seconds to help call your pet at feeding time.
Can I take photos or record video?
Yes. The Smart Life app includes photo and video features. The feeder also supports compatible microSD cards from 4 GB to 128 GB for supported recording functions.
Can I watch my pet from my phone?
Yes. The built-in HD camera allows you to view your pet remotely through the Smart Life app while the feeder is connected to Wi-Fi and AC power.
Can I use the feeder on public Wi-Fi?
Public Wi-Fi networks are generally not supported. A secure home Wi-Fi connection is recommended for the most reliable performance.
Why does my feeder keep disconnecting?
A weak or unstable Wi-Fi connection can cause intermittent disconnections. Moving the feeder closer to your router or improving the Wi-Fi signal in that area may help.
What should I do if my feeder won't connect to Wi-Fi?
Make sure the feeder is powered on and your Wi-Fi password is entered correctly. Move the feeder closer to your router during setup. If needed, press and hold the reset button for approximately 8–10 seconds, then begin the pairing process again.
Does the feeder support both 2.4 GHz and 5GHz Wi-Fi?
Yes. The feeder supports both 2.4 GHz and 5 GHz Wi-Fi networks.
What app does the feeder use?
The feeder connects through the Smart Life app, available for compatible iOS and Android devices
Do the camera and Wi-Fi features work on back up batteries
Yes. If 3 D alkaline backup batteries are installed and a feeding schedule has already been saved, the feeder can continue basic scheduled dispensing during a power interruption
Will the feeder continue working during a power outage?
Yes. If 3 D alkaline backup batteries are installed and a feeding schedule has already been saved, the feeder can continue basic scheduled dispensing during a power interruption
Can I schedule automatic feedings?
Yes. You can create feeding schedules through the Smart Life app and choose when meals are dispensed throughout the day
Can I dispense food manually?
Yes. You can manually dispense food directly from the feeder or through the Smart Life app whenever your pet needs an extra serving
What type of food can I use?
The feeder is designed for dry pet food only. For best performance, use kibble approximately 2–20 mm in diameter. Oversized or irregularly shaped kibble may increase the chance of a blockage.
Are portion sizes always exactly the same?
Because kibble varies in size, shape, and density, individual portions may vary slightly. This is normal with automatic dispensing systems